Fortune Village Reservation Terms & Conditions
By making a reservation at Fortune Village, you acknowledge and agree that;
Credit Card Deposit
- A credit card deposit is required to secure all “Groups Bookings” (meaning a booking for 15 or more people), in accordance with the following table;
- Group Bookings of 15 to 24 people require a $150 deposit (including GST).
- Group Bookings of 25 to 40 people require a $300 deposit (including GST).
- Group Bookings of more than 40 people require a $1,000 deposit (including GST).
- Your deposit will be applied towards the final bill for your booking.
- All prices are inclusive of GST.
Cancellation and Deposit Policy
- In order to honour your reservation, Fortune Village may turn away other customers and lose other potential business. For this reason, early notice of any cancellation would be appreciated.
- Cancellation fees will be charged in accordance with the following scale;
- If more than 5 days notice of cancellation is given, the entire deposit will be refunded.
- If between 3 and 5 days notice of cancellation is given, a “Fortune Village Voucher” (meaning a voucher which can be redeemed in the Fortune Village restaurant and which is valid for 6 months from the date of issue) will be issued in an amount equivalent to the amount of the deposit.
- If 2 or less days notice of cancellation is given;
- If the Group Booking is for less than 25 people, a Fortune Village Voucher will be issued in an amount equivalent to the amount of the deposit.
- If the Group Booking is for more than 25 people, a Fortune Village Voucher will be issued in an amount equivalent to 50% of the deposit. The balance of the deposit will be forfeit.
- You acknowledge that any refund will be processed to the same credit card used to pay the deposit.
- You acknowledge that any Fortune Village Voucher issued can only be redeemed for products and/or services offered by Fortune Village restaurant, and cannot be exchanged for cash. No change will be given from any Fortune Village voucher.
- You acknowledge that your table/s will be held for a maximum of 20 minutes after the reserved time. Failure to arrive within this time will be considered a cancellation and cancellation fees will apply as referred to herein.
- On agreement of the terms and conditions a representative of the Fortune Village will be in contact with you by phone or email to process your deposit.
- If you have any questions about our terms and conditions, please do not hesitate to call 02 9299 7273 or email us email@example.com.